Suggestions for "Helper" rank.

So, here are my 2 cents on this topic.

Now, first off, this rank is not a moderator, nor developer or anything like that, but it still is integrated into our staff system (if you do /list), and therefore, it should have certain requirements. These could possibly be:
-Willingess to help and assist people.
-Having a decent activity on all 3 fields.
-A high level of maturity and reliability.
-Patience.
-Not being shy or afraid to help.

So, firstly, a helper should help other players, not handle the chat or punish other people. He should be a dedicated person that is active not only on the server, but also on the forums and TeamSpeak (maybe less). Why, some of you may ask. You see, getting used to the website, environment and stuff takes a long time to do, and it is not easy by any means.
Another thing I want to point out, is maturity. I have seen certain players becoming "WannaBeHelper", and while some of you may disagree, people can go insane in terms of behavior and loss of maturity (even by not looking at their age). Another thing I want to point out is reliability. If the helper is shy and is rather afraid to interact with other members, he shouldn't become a helper in the first place, as this could be a bit of "public work" stuff. Why patience, some of you may ask? You see, people can get extremely salty and act like 9-year olds.
Patience would synergize with the stuff I'm suggesting further.

Second thing, the permissions.
I saw a staff member mention the fact that helpers could get permissions to mute and kick people, but I'm strongly against that. Why, you may ask? The commands can be abused and require a qualification of a moderator+, not a simple randy who'd want to become a helper.
The helper should have the essentials to request assistance, though. The command could be /request help <reason>, or something less complicated. With this command being employed, all staff members online would receive a notification in in-game chat and on staff chat, which would contain following:
1) Server adress
2) Helper's name
3) Reason

Though possibly, this could be restricted down to s-mods instead. As in terms of hacking or any kind of an action, a helper should take a screenshot or a video recording of the offense and report it. If the trouble continued, he/she should use the permission.

As on TeamSpeak3, they could have an ability to join a selected Helper+ channel, where staff can talk to helpers. This is so that they could contact staff, though it may even not be needed since they can just simply PM a staff member. They would have a server group of helper, though.

On the forums, they'd have to stick without permissions of any kind.

A thing that grinds my gears is the amount of helpers we should have. Personally, I disagree with people talking about giving 6 people a helper rank or such. Why? Because they can do their best without being a helper at all.

As in terms of applications, I think a helper should be chosen by staff rather than the community (in terms of voting), and in this aspect they'd be contacted privately. I feel like the public application thing is solely going to result in 3-6 well-known people applying and getting helper with little to no effort solely because they are good players or friends they have amongst the staff. Meanwhile, a Google form can be useful, but it can be abused by trolls (forum bans inbound?).

So, what can we say?
A helper should be a dedicated member that has an above average degree of server knowledge and willingness to help people out. Helpers should be the ones who pay attention to in-game chat and TS3 chat as well. People who don't do that should.....not be helpers?
Perhaps the first helpers could be our retired staff members, I can name a few (oi) replies.

 

By images I mean, obtaining proof.

 

By "proof" on the previous post, I meant stuff like video recordings as well :V

Plus you actually can't fake a Minecraft screenshot (trust me on this, there are certain things that aren't possible to do on illustrator or photoshop).

 

Should be able to use punishmental abilities or no?

In my first suggestion, I brought down the requirements.

 

Thank you so much for your reply!

 

I'll disagree here. You see, these permissions make Helper seem too much like a moderator. And it also means that 7/8 people who want to be helper, won't most likely even get accepted because of the amount of responsibility required.

Helpers are supposed to "Help" people. That's what their name is for.