I need to bring attention to the staff team.

Yes, mods and s-mods can ban a player permanently. I believe they're allowed to ban on the spot. J-mods can kick players from the server for up to an hour.

https://www.brawl.com/threads/40891/

Yes, the staff actively look at the ban reports.

 

I like how you laid out the details. It helps in understanding the full scope of the issue.

Thanks for taking the time to write such a detailed report out.

Evil

 

Mod+ can ban permanently, but Moderators need to get proof before they ban, only SrMod+ can ban on spot.

I assume you mean the ingame command /report when talking about reporting players. The problem with this is, that all our staff members are from Europe and America so we can't cover 24 hours. We would of course prefer if we had staff members all around the globe, but if nobody from e. g. Asia applies and meets the requirements, we simply can't do that.

8 AM Greenwich Main Time is 3 AM Eastern Standard Time, 12 AM Pacific Standard Time and 9 AM Central European Time. As you can see, this is late in the night for all American staff members and early in the morning for all European Staff members. This is just an example of how it is impossible for us to have online staff members 24 hours a day.

 

It's 5 AM Mountain Time in Colorado......way too early for any Mods to be one. Just the Evil Overlords.

 

Normal EU staff isn't on at 8 AM, either because of school or still sleeping on weekends. We already have 2 EU SrMods, @Audi_ and me, and multiple European JrModerators.

 

Moderators can ban hackers.

Want to stop hackers?:

/report (name) (hacks) in game to contact a MOD+
Use our Slack to report hackers live
Upload a video and post it in http://report.brawl.com
Go into the Support Needed channel on teamspeak to contact a staff member.

I was online yesterday and banned 15 hackers in about 2 1/2 hours because, I was checking Slack and /report.

We have multiple staff members in different time zones to where we can cover most of the day.
I don't really see the problem.

 

Nice job Jayden....laying down the law!

 

Adding onto Roke's point, most Europeans are 5 or 6 hours ahead of Eastern Standard Time, and during the morning for Americans, we will most likely be at school. There are many American staff members who should be on in the morning for you. You just simply need to get the attention of a Mod+ by doing the things that were stated by Jayden.

Me and @Mojang do the reports that are sent into http://report.brawl.com, with me doing them during EU hours, and Mojang doing US hours. We try and do them as soon as possible from when they are sent in.

 

The reasons with time stated above are the reasons why we need a brawl.com/report option for footage. Staff are not on at all times to check up on things, so a valid footage is needed. When the reports are checked, things will sort out from there.

 

Maybe an easier way to manage the reports would be to have this report structure that Striker_Stinky recommended. That doesn't seem that hard to set up.

 

He explained how the system we have works.

 

No, he explained how it is supposed to work. In reality, it doesn't appear to work as documented by the original complaint.

For example: Clans are supposed to not glitch but that happens anyway. The real solution is to fix the process that is broken and make it dummy proof.

 

Striker_Sly was explaining how report.brawl.com works and why we need it, and thats what I was talking about. I never referred to anything like the clan glitch.

 

I know what you were explaining. I was explaining that while things in Brawl are set up to work a set way they, like the clans, don't always work. Unless there is a set process flow, which in Brawl there are a lot of gaps things like this continue to occur even though they aren't supposed.

The reality is we have a shoddy game held together by bailing wire of inconsistency and duct tape of lack of attention to detail.

While we have processes, they are not always followed up on and there aren't controls to make sure things are being addressed.

We'll have to agree to disagree. If you don't understand what I am saying PM me and I'll draw it out with a crayon.

 

I never said anything about Brawl overall, please stop mis-interpreting what I said. If you look up, Striker_Sly rated my first reply agree so I think you mis-interpreted what he originally said.

Now we should stop this argument and get back to the topic, if you still don't understand what I meant, please PM me

 

What if I hardly see hackers on ctf and I'm active?