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Change the Staff system

Discussion in 'Suggestions / Ideas' started by Septembers, Jun 21, 2015.

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  1. Septembers

    Septembers Member

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    Problem;

    Ok so there's this huge problem of hackers being on the server for even 1-2 hours before an SMod gets on.
    In those hours, tons of JMods come on (which is great, they normally come within 10 minutes).
    So why are the hackers on for 1-2 hours if there are like 3 JMods coming?
    Because (for whatever reason, no lie it's kinda extremely super duper silly), JMods can only kick, can't tp, and need screenshots/video before punishing.

    What's the point of a staff rank if they can't do anything? Not to mention all of the CTF staff are JMods

    Lets say JMods didn't need proof (which is how pretty much every other server works, you should trust your staff enough, and if it is a false ban, then they can just appeal) they still can't tp, and I'm pretty sure they can't ban (idk the details on their perms but that's what I've gathered, punishment wise)

    Solution;

    Either get rid of JMod completely and just make them Mods,
    or
    Have a system where JMods can be invis, tp, fly, and temp ban for 1 day, and don't need proof (their eyes should be enough+their knowledge of server mechanics to double check it's not a game feature (which is how most servers do their staff system...))

    How it works, and how it's a gigantic improvement from where we are rn;

    1) JMod sees there's a report of a fly hacker
    2) JMod goes to the server, goes invis, and tp's and flies around the hacker for a min of ~40 seconds just to double check everything and 100% sure they're hacking
    3) JMod temp bans them
    4) JMod then goes to the Staff forums (I'm assuming there's a hidden "Staff only forums"? if not then there's probably a Skype group or something), and then tells a SMod the hacker's name, and the reason for banning, and then the SMod bans them.
    5) Profit/an actually functioning staff system

    note
    I'm not mad at the Staff at all, they're doing their best, and that's great. But they can obviously only do so much and it's obviously not working (like literally at all)

    Thanks~

    ps; There's 9 CTF specific mods, and they're all JMods

    Edit; Also another big problem I've seen is staff don't finish the reports (the /reports in game) so it's kidna like did they check it out or naw, that'd be great if you guys just did /report finish # we banned him/he's not doing anything wrong, you're drunk
     
    • Agree Agree x 4
  2. tallscot

    tallscot sceptiiiiiii

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    Moderators are able to temporarily ban somebody for 1 hour max. Moderators are not permitted to ban hackers even if they see them hacking, they have to record them and report them to an SMOD+. Giving a moderator the ability to teleport would be pointless in this situation, as they are not able to ban players for hacking. Invisibility could work, as it would be a lot easier for them to record the hacker without him/her knowing it. The staff system is fine as it is without it, though.
     
  3. CYKABLYATCYKAcyk

    CYKABLYATCYKAcyk Well-Known Member

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    There's a reason of why there's a Staff Channel on Brawl's ts.
    But I totally agree with you here man!
     
  4. Septembers

    Septembers Member

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    I mean obviously not lol. Day after day there are hackers on for hours so you can't really say that ??
     
  5. Blamo

    Blamo ▄︻̷̿┻̿═━一

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    The reason why we have proof is so if they appeal we can show them/revise the video of them hacking to make sure there was no mistake made.
     
    • Agree Agree x 1
  6. Lord_Roke

    Lord_Roke Forever the Forums Watchdog
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    We already invented the Moderator rank to solve this problem. Moderator can perm ban after getting proof.

    They can do a lot and we used this system for 3 years. JrMod is not supposed to ban hackers, it is supposed to moderate chat and help players.

    All the former CTF Moderators were just promoted to staff members on Brawl so of course they are JMods, just like all the other new staff members on Brawl.

    How would it make sense to give the JMod only the power to ban for one day but then tell the SMods to ban permanently only because a JMod says a player was hacking?

    Overall I can just say that we will promote more Moderators in future to make sure more staff members can ban permanently ingame.
     
  7. tallscot

    tallscot sceptiiiiiii

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    We would rather not give JMODs the ability to ban people because that would open even more room for abuse. It is unlikely, but it could happen, and Brawl would rather not risk it. We give the 'stricter' permissions to the SMOD+s, because they are trustworthy enough to handle it.
     
  8. Septembers

    Septembers Member

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    It's so you have a solution now, and the players don't have to keep playing with hackers for continuous hours

    Edit: If you're saying they're just chat mods then it would make sense to then just give them "CMod" rank to avoid confusion...
    And if you're saying that's what they are, then why does CTF need 9 Chat Mods lol

    If you don't trust a person enough to give them the perms that their rank should automatically include, then you probably shouldn't make them Mod.
    Hopefully Brawl isn't just promoting players willy nilly so much that they don't trust them to handle their perms?

    And if they do abuse it, word will probably get out through forums, and the player is demoted/banned, the false bans unbanned, and it's all over within a day, not to mention that it's extremely unlikely it would happen.

    I think the reward is far greater than the risk
     
  9. tallscot

    tallscot sceptiiiiiii

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    Because CTF normally has at least 60 players on one of its servers, and it's pretty stressful for one moderator having to deal with around 30 people spamming ./gg after every game.
     
  10. Septembers

    Septembers Member

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    Then just have the same "speed bump" type code you have for normal chat (you know where it only allows you to say a certain amount of things in a certain amount of seconds) for /commands too
     
  11. Extant

    Extant Active Member

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    I can see where you are all coming from, In some parts I agree, I think Jr. mods should be able to hide their rank. If a hacker saw a Jr. Moderator join the game. They think "Mod = Ban, I'm out of here" In turn makes it not possible to catch down on hackers very well. I just think they should be able to mask the rank so if there is a hacker he won't just log off.
     
  12. StrikerSly

    StrikerSly Well-Known Member

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    "JMods can only kick, can't tp, and need screenshots/video before punishing." Exactly. JMODS need to have a trust built with the higher ups before they get promoted.
    All staff on every server are JMODS. Moderators and SMODS have no specific server to moderate - they look at all.
    False bans are a bigger deal than you think. They can just appeal" is not an excuse. They should not happen in the first place. That is why the higher ups train us JMODS to handle situations correctly in this stage, so we handle them correctly should we get promoted.
    Then we would have to completely revamp the whole heirarchy. And as mentioned above, a trust needs to be built before any abuse/false punishment.
    Your 3rd point violates our protocol. Again, as stated above, we are being trained to avoid situations like false punishment, so we let the more trained Mods are SMods handle those situations. On your 4th point, we can just use Teamspeak or Slack, or in game staff chat.

    I think the way we have it is fine.
    Jmods - Moderate TS, and chat generally, takes care of glitchers. We report hackers via slack, recording a video or teamspeak whenever possible.
    Mods - They record a video, ban the player and upload the proof. They are more trusted and experienced.
    Smods - Can ban on the spot without proof, they are most experienced.
     
  13. tallscot

    tallscot sceptiiiiiii

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    It's not just that. Would you like to handle around 60+ players all by yourself?
     
  14. Septembers

    Septembers Member

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    I was just saying that in relation to your post about /gg spam

    Edit: Ok whatever lol you guys can keep your current system idc, even though tons of community members and even staff members agree that it's pretty faulty, it's ok, you can keep the hackers, they give a nice challenge to these players.
     
  15. Lord_Roke

    Lord_Roke Forever the Forums Watchdog
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    They are not limited to chat, they are also supposed to take care of glitchers and record/report hackers. Thats how our ranks always worked and you are propably only confused because Moderator meant something different on MCPVP.

    As I already stated above, thats where all our staff members start.

    We are more careful about promoting players and don't give them power to ban permanently immediately. We first let them go through trial stage and Junior Moderator to get to know them and then we will see if we promote them.
     
    • Agree Agree x 2
  16. King_Daan

    King_Daan Well-Known Member

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    We're allowed to kick hackers for an hour when we got proof and it's clear that they hack.
     
  17. F1r3tar

    F1r3tar Highly Established Member

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    I would just allow global junior mods a longer kick time.
     
  18. JaydenChadd

    JaydenChadd Former SMod / Community Manager

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    .






    <----
    This rank you see by my name can: /ban /mute /kick /vanish /tp /tphere etc.
     
  19. F1r3tar

    F1r3tar Highly Established Member

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    He knows that, but he's saying make all global junior mods into mods, or another system be put in place. I think the real problem is there not being enough mods.
     
    • Agree Agree x 1
  20. JaydenChadd

    JaydenChadd Former SMod / Community Manager

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    We are working on promoting JMODs to Mods (don't quote me on that) to cover most of the Brawl servers.
    But, we need to be careful about it. The MOD rank is only a few perms short of SMOD.
     
    • Optimistic Optimistic x 1
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